How Can We Help You?

We accept a range of payment methods, including credit/debit cards and other online payment systems. All payments must be made in full before we process your order. Prices are in AUD dollars and may be subject to change. Any additional taxes, customs duties, or shipping charges are the responsibility of the customer.

All deliveries within Australia are facilitated by Australia Post, and other courier services depending on the method you select during checkout and the dimensions/weight of the package. Shipping fees are calculated at checkout based on the delivery location and chosen shipping method.  Please note that Tidda Australia currently only ships within Australia. We will aim to dispatch orders within the timeframe indicated on the website, but we are not responsible for any delays caused by third-party carriers. Delivery times are estimates and may vary based on the shipping method, destination, and other external factors. In the case of an incorrect or incomplete address, we are not liable for delays or non-delivery.

Tidda Australia accepts returns within 14 days of purchase if the item is unused, in its original condition, and in its original packaging, but sale items and earrings cannot be returned. To initiate a return, email [email protected] and send the item back using a tracked postal service at your own cost. We are not responsible for lost returns without tracking, and all return decisions made by Tidda Australia are final. For more info visit our Refund and Returns Policy. 

We are committed to providing products that combine exceptional quality with safety. All our leather bags are crafted from premium full-grain leather, ensuring both durability and a luxurious feel. We prioritise the use of sustainable materials in both our leather bags and jewellery, paying close attention to every detail to guarantee comfort, safety, and long-lasting reliability. Each piece is made with care, designed to provide peace of mind for daily use.

Tidda Australia is committed to mindful craftsmanship, ensuring that each piece is produced with integrity and sustainability at the forefront. Our bags are designed to last, transcending trends and empowering women with both beauty and functionality. You can trust that every item meets the highest standards of craftsmanship, combining timeless beauty with practicality.

Jewellery Care

At Tidda Australia, we want your jewellery to stay beautiful for as long as possible. Our pieces are crafted with care, and proper maintenance will help preserve their shine and durability over time.

How can I keep my jewellery looking its best?

Plated jewellery is delicate and requires extra care to prevent tarnishing, scratches, and fading. Follow these simple steps to keep your pieces in excellent condition:

• Avoid moisture and chemicals. Keep your jewellery dry at all times. Remove it before washing your hands, showering, swimming, or exercising, as water, sweat, and humidity can cause discolouration.
• Be mindful of beauty products. Apply lotions, perfumes, and makeup before putting on your jewellery. Chemicals in these products can react with metal and accelerate tarnishing.
• Keep away from heat and harsh environments. Exposure to direct sunlight, extreme heat, or steam can cause plated jewellery to fade. Store your pieces in a cool, dry place.
• Handle with care. Avoid dropping or knocking your jewellery against hard surfaces, as this may scratch or dent the plating. Take extra care when wearing rings and bracelets to prevent contact with abrasive materials.
• Store properly. When not in use, keep your jewellery in the Tidda Australia jewellery pouch provided with your order. Store each piece separately to prevent tangling and scratches.

Will my jewellery fade over time?

Plated jewellery naturally wears over time, especially when exposed to friction, moisture, and environmental factors. To extend its lifespan:

• Switch up your pieces. Wearing the same jewellery daily increases wear. Rotating your jewellery will help maintain its finish for longer.
• Limit skin contact. Opt for styles with less direct skin contact, such as hoop earrings or longer necklaces that rest over clothing.
• Keep it away from water. Even minimal exposure to water, sweat, or cleaning agents can speed up wear and dull the shine.

How do I clean my jewellery?

To clean your jewellery safely:

• Gently wipe using a soft, dry cloth after each wear. Avoid rubbing too hard, as excessive pressure can remove plating.
• Avoid commercial cleaners, liquid jewellery cleaners, polishing cloths with chemical treatments, or any abrasive materials.
• Store with care. If not wearing your jewellery for extended periods, store it in an airtight pouch or container to protect it from oxidation and dust.

How do I care for gemstones and embellishments?

Jewellery featuring pearls, beads, or gemstones requires extra attention:

• Keep away from chemicals, including perfumes, lotions, and cleaning products that can damage delicate stones.
• Avoid hard surfaces, as beads and gemstones can chip or crack if dropped or hit against solid objects.
• Store carefully, keeping embellished pieces separate from other jewellery to prevent scratches or damage.

With the right care, your Tidda Australia jewellery will continue to shine and complement your style for years to come.

Leather Handbag Care

At Tidda Australia, we believe that high-quality leather only gets better with time. With proper care, your handbag will age beautifully, developing character while maintaining its structure and finish.

How can I ensure the longevity of my leather handbag?

Leather is a natural material that requires gentle care to preserve its look and feel. Follow these simple steps to keep your handbag in its best condition:

• Avoid prolonged exposure to moisture. Keep your bag dry and away from rain, humidity, and spills. If it gets wet, gently pat dry with a soft cloth and allow it to air dry naturally—do not use heat sources.
• Protect from direct sunlight and heat. Extended exposure to the sun can cause fading and drying out of the leather. Store your bag in a cool, dry place when not in use.
• Be mindful of oils and lotions. Avoid contact with makeup, perfumes, hand creams, and other beauty products that may stain or alter the texture of the leather.
• Keep away from abrasive surfaces. Rough surfaces and sharp objects can scratch the leather. Handle with care and avoid placing your bag on the floor or in cramped spaces.
• Store properly. When not in use, keep your handbag in the dust bag provided. Stuff it with tissue paper or a soft cloth to maintain its shape and prevent creases.

Will my leather handbag change over time?

Leather is designed to develop a unique patina with age, which enhances its beauty. However, some factors can accelerate wear:

• Natural oils from your hands can cause darkening over time, especially on handles and frequently touched areas.
• Exposure to water, excessive heat, and harsh chemicals can dry out leather, leading to cracking or fading.
• Regular use may result in softening and subtle changes in texture, which are normal characteristics of high-quality leather.

How do I clean my leather handbag?

To maintain the beauty of your handbag, clean it with care:

• Use a soft, dry cloth to gently wipe away dust and dirt. Avoid rubbing too hard, as this can damage the surface.
• For deeper cleaning, use a leather conditioner or a mild, leather-safe cleanser applied sparingly with a soft cloth.
• Never use harsh chemicals, baby wipes, or household cleaners, as these can strip the natural oils from the leather.
• If your bag becomes stained, consult a professional leather specialist for the best treatment options.

How do I care for suede or nubuck leather?

Suede and nubuck require extra care due to their delicate, velvety texture:

• Use a suede brush to remove dirt and maintain the nap. Avoid excessive brushing to prevent flattening.
• Keep suede away from water, as moisture can cause staining and texture changes. Use a protective spray designed for suede to help repel liquids.
• If your bag gets wet, let it air dry naturally and gently brush the surface once dry.

With proper care, your Tidda Australia handbag will remain a timeless and cherished piece for years to come.